Refund policy

 

Shipping, Returns & Refund Policy

Shipping

We ship via USPS (most orders) and FedEx (larger orders). Carrier selection is determined by Nustad Family Ranch based on the size, weight, destination, and contents of your order.

Processing Times

  • Bath & Body Products: Typically ship within 3–5 business days.

  • Dried Florals & Floral Arrangements: Handcrafted to order and typically ship within 1–2 weeks.

Orders are shipped Monday through Friday. We do not ship on weekends or federal holidays.

Once your order ships, you will receive a tracking email.

Customer Responsibility for Shipping Information

Customers are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please verify your shipping address carefully before placing your order. This includes, but is not limited to:

  • Apartment or suite numbers

  • Hotel names, guest names, and room numbers

  • Business names

  • Gate or access codes

  • PO Box information (when applicable)

  • Any other information necessary for successful delivery

Orders are fulfilled using the exact address provided by the customer.

Nustad Family Ranch is not responsible for delays, failed deliveries, returns, or additional shipping charges resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Missing apartment, suite, or unit numbers

  • Incorrect hotel or business information

  • Failure to update an address before shipment

  • Failure to retrieve or claim a package

  • Business closures

  • Hotel forwarding limitations

  • Any other customer-provided address error

Once an order has shipped, we are often unable to modify, reroute, or intercept the shipment.

Packages returned to us because of customer-provided address errors or failed delivery attempts may be reshipped after payment of the applicable shipping charges.

Choosing a Shipping Method

Customers are responsible for selecting the shipping method that best meets their delivery needs.

Transit times displayed during checkout are estimates provided by the shipping carrier and are not guaranteed.

Selecting an expedited shipping method reduces estimated transit time but does not guarantee delivery by a specific date unless the carrier expressly provides a guaranteed delivery service.

Nustad Family Ranch cannot be responsible for delays that occur after a package has been accepted by the shipping carrier.

If your order is time-sensitive, we strongly encourage ordering well in advance.

Wedding, Event & Custom Order Deadlines

Many of our products are purchased for weddings, memorials, baby showers, holidays, and other important events.

While we make every effort to meet requested or estimated "Ship By" dates, these dates are production estimates only and are not guaranteed shipping or delivery dates.

Carrier transit times are outside of our control.

Purchasing close to an important event date carries inherent shipping risk. We cannot guarantee arrival before a wedding, event, holiday, or other specific date.

If your order has a strict deadline, please contact us before placing your order so we can determine whether your timeline is achievable.

Lost, Delayed & Returned Packages

Occasionally shipments experience delays due to weather, transportation issues, carrier backlogs, or other circumstances beyond our control.

If your shipment appears delayed, we are happy to assist by helping communicate with the shipping carrier and, when appropriate, initiating a carrier investigation.

If a shipment is lost or returned by the carrier, Nustad Family Ranch does not automatically issue refunds or replacements. Each situation is reviewed individually based upon carrier documentation, tracking history, insurance coverage (if purchased), and the circumstances surrounding the shipment.

Orders marked Delivered by the shipping carrier are considered fulfilled.

If you believe your package was stolen or misdelivered after delivery, please contact us immediately so we can assist with filing a carrier claim.

Customers should contact us directly regarding shipping or product concerns before initiating a payment dispute or chargeback so we have an opportunity to resolve the matter.

Shipping insurance and signature confirmation are optional for most orders. If desired, please contact info@nustadfamilyranch.com prior to placing your order. Additional carrier fees apply.

International customers are responsible for all customs duties, taxes, import fees, brokerage charges, and any country-specific delivery requirements.

Payment

We accept all major credit cards, Shop Pay, PayPal, and other payment methods offered during checkout.

Returns & Refunds

Final Sale Policy

Due to the handmade, hygienic, and perishable nature of our products, all sales are considered final unless otherwise required by law.

Returns are not accepted for:

  • Skincare

  • Lotions

  • Body butters

  • Lip balms

  • Soaps

  • Hydrosols

  • Opened or used products

  • Products removed from original packaging

  • Fresh or dried florals

  • Floral arrangements

  • Custom or personalized orders

  • Sale or clearance merchandise

If your order arrives damaged or you believe there is an issue with your purchase, please contact us within 48 hours of delivery.

Store Credit & Exchanges

Store credit or exchanges may be offered on a case-by-case basis.

If approved:

  • Buyer is responsible for return shipping.

  • Original shipping charges are non-refundable.

  • Products must be unused and in original packaging.

  • A 20% restocking fee applies to standard merchandise.

  • A 25% restocking fee applies to custom orders.

  • Orders valued over $150 must be returned before reimbursement, replacement, or store credit is issued.

  • Unapproved returns will be refused and returned to sender.

Damaged Shipments

Please notify us within 48 hours of delivery.

Include:

  • Order number

  • Photos of the damaged item

  • Photos of the shipping box

  • Photos of all packing materials

  • Photos of the shipping label

These photographs are required for carrier claims. Failure to provide them may affect our ability to obtain reimbursement from the carrier.

Natural Product Variations

Our products are handcrafted using natural ingredients and botanicals.

Because of this, normal variations in color, scent, texture, bloom size, stem length, shape, and seasonal appearance are expected and are not considered defects.

Custom Orders

Custom orders enter production shortly after materials are purchased and scheduling has been confirmed.

Because they are made specifically for each customer, cancellations are generally not possible once production has begun.

Custom orders are final sale and cannot be resold once personalized.